Refund policy

THE 30-DAY PHOTO REFUND

If the Rolly Ball doesn't hold your dog's interest, email us within 30 days of delivery and we'll refund your order in full.

You do not need to ship the ball back. If your dog has already gotten his teeth into it, just send us a photo of the ball with your order number and we'll process the refund — no return label, no restocking fee, no argument.

How to request a refund:

1. Email us within 30 days of the delivery date shown in your tracking.

2. Include your order number and a photo of the product.

3. We'll confirm and issue the refund to your original payment method within 5 business days.

The fine print, kept short: refunds cover the product price and any shipping you paid. One refund per household per order. Requests after 30 days are handled case by case — write to us anyway. Damaged or defective on arrival is covered any time: send a photo and we'll replace or refund, your choice.